• PRIVACY POLICY

    Effective Date: 21st February, 2025

    At SKYNN & CO. (the "Site", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or make a purchase at www.skynnandco.com (the "Site"). By accessing or using our Site and services, you agree to the practices described in this policy.

    If you do not agree with this Privacy Policy, please do not use or access any of our services.

    1. Updates to This Privacy Policy

    We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the updated "Last updated" date. We recommend reviewing this page regularly for any changes.

    2. Information We Collect

    We collect different types of information based on how you interact with us. This information is used to provide services, improve your experience, and communicate with you.

    Information You Provide Directly to Us

    • Contact Details: Name, address, phone number, and email.
    • Order Information: Name, billing and shipping addresses, payment details, and email.
    • Account Information: Username, password, security questions, and other details used for account security.
    • Customer Support Information: Any details you provide when contacting us for support.

    Information We Collect Automatically

    • Usage Data: We collect information about how you interact with our Site, including device info, browser info, IP address, and browsing behaviour. This is done through cookies and similar technologies.

    Information from Third Parties

    We may receive information from third parties like payment processors, service providers (such as Shopify), and other partners who help us run the Site. We treat this information according to this Privacy Policy.

    3. How We Use Your Information

    We use the information we collect to:

    • Provide Services: To process your orders, fulfil your purchases, manage your account, and ship products.
    • Communicate with You: To send account updates, order confirmations, and respond to customer support inquiries.
    • Improve Our Services: To enhance your shopping experience and improve our website.
    • Marketing: To send promotional emails or offers if you have opted in, and to show you relevant ads.
    • Security and Fraud Prevention: To detect and prevent fraud or other illegal activities.

    4. Cookies

    We use cookies to improve your experience on our Site. Cookies help us remember your preferences and analyse how you use our Site.

    You can control cookies through your browser settings. However, disabling cookies may affect your experience on the Site.

    For more details, see Shopify's cookie policy.

    5. How We Share Your Information

    We may share your information with third parties in the following circumstances:

    • Service Providers: With companies that help us run the Site, such as payment processors, IT providers, and shipping partners.
    • Business Partners: We may share information with marketing or advertising partners to improve services and advertising.
    • Legal and Business Transactions: We may share your information in response to legal requests or during a business transaction like a merger.

    We do not share sensitive personal information for purposes like profiling or data mining without your consent.

    6. Third-Party Links

    Our Site may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. Please review their privacy policies before providing any personal information.

    7. Children’s Data

    Our services are not intended for children under 13 years old, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us, and we will delete it.

    8. Security and Retention

    We use reasonable security measures to protect your personal information, but please remember that no method is 100% secure. We recommend avoiding the use of insecure channels to send sensitive information.

    We will retain your information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

    9. Your Rights

    Depending on your location, you may have certain rights regarding your personal information. These may include:

    • Right to Access: You can request a copy of the information we hold about you.
    • Right to Correct: You can ask us to correct inaccurate or incomplete information.
    • Right to Delete: You can request the deletion of your personal information.
    • Right to Portability: You can request to transfer your data to another provider.
    • Right to Restrict Processing: You can ask us to limit how we process your personal data.

    To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

    10. Managing Communication Preferences

    You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails. However, you may still receive non-marketing emails, such as order confirmations and customer support messages.

    11. Complaints

    If you are dissatisfied with how we handle your personal information, please contact us. If you're not satisfied with our response, you may have the right to file a complaint with your local data protection authority.

    12. International Users

    Your personal information may be transferred, stored, and processed outside the country where you reside. We ensure that appropriate safeguards are in place for such transfers, including using recognised contractual mechanisms for data protection.

    13. Contact Us

    If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us at:

    Email: info@skynnandco.com
    Address: 654 Bell Street, Preston, VIC, 3072, AU